FAQ
Frequently Asked Questions
Welcome to the Aevacoity FAQ Center.
Below you’ll find helpful information about ordering, payments, shipping, order updates, and after-sales support. If your question isn’t covered here, our customer care team will be happy to assist you.
Please email support@aevacoity.com and include your order number and the email address used at checkout whenever your inquiry relates to an existing purchase.
Orders & Payment
How can I use a promotional or discount code?
Discount codes can be entered during checkout before your payment is finalized.
After selecting the items you would like to purchase, add them to your cart and proceed to checkout.
For mobile customers, open the order summary section to locate the discount-code field.
For desktop customers, the promotional-code box will normally appear alongside your order summary.
Enter the valid code, apply it, confirm that the discount has been reflected in the total, and then complete your payment.
Discount codes are subject to their individual terms and may not be eligible to be combined with other promotions.
Which payment options are available?
Aevacoity supports a range of commonly used and secure payment methods, including:
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PayPal
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Visa
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Mastercard
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American Express
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Diners Club
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Major debit cards
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Major credit cards
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Apple Pay
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Google Pay
The payment methods available to you may vary depending on your country, device, and checkout provider.
What does shipping cost?
Our standard international shipping charge is generally $5.99 USD.
The actual shipping rate may change depending on the delivery destination or promotional offers available at the time of purchase.
Any applicable shipping fee will be displayed during checkout before you submit your payment.
Shipping & Delivery
Does Aevacoity deliver internationally?
Yes. Aevacoity offers worldwide shipping to supported destinations.
Depending on product availability and your shipping location, orders may be dispatched through different fulfillment facilities. Whenever possible, orders are routed through an appropriate available warehouse to help streamline delivery.
When should I expect my package?
Once your order has been processed and shipped, estimated delivery normally takes approximately:
10–20 business days
Delivery estimates may be affected by carrier operations, customs procedures, holidays, severe weather, regional disruptions, or other circumstances outside our direct control.
How do I check my shipment status?
After your package leaves our fulfillment facility, a shipping confirmation email will be sent to you with the available tracking information.
You can follow the shipment through the relevant carrier tracking service or a third-party tracking platform such as 17TRACK.
Please make sure the email address entered during checkout is correct so that you can receive important shipping notifications.
My tracking page has not changed. Is something wrong?
Not necessarily.
After a tracking number is issued, it can take approximately 24–48 hours before the carrier’s system displays the first update.
There may also be periods during international transit when a shipment is moving between distribution centers without a new scan being posted.
If tracking remains unchanged for an unusually long period, please contact our support team for assistance.
Why did my order arrive in more than one package?
Some orders may be divided into separate shipments.
This can happen when products are stored at different fulfillment locations or when shipping items separately can help avoid unnecessary delays.
If your purchase is split into multiple parcels, individual tracking information may be provided for each shipment.
Order Updates & Cancellations
Can I correct my delivery address or contact details after placing an order?
If you notice an error in your shipping address, recipient name, or telephone number, contact us as soon as possible at:
We recommend using the email subject:
Urgent – Shipping Information Update
Please provide:
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Your order number
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The email address associated with the order
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The original order details
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The complete corrected shipping information
We will make reasonable efforts to update your information before fulfillment begins.
However, once an order has already been processed or handed over to the shipping carrier, we cannot guarantee that an address or contact-information change can still be made.
Can I change the item, color, size, or quantity in my order?
Order adjustments may be possible if fulfillment has not yet started.
Please email:
Use the subject:
Urgent – Order Modification Request
Include:
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Your order number
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Your checkout email address
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The item currently ordered
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The exact modification you would like us to make
Requests submitted after an order has entered fulfillment may no longer be eligible for modification.
Am I able to cancel an order?
Cancellation requests should be submitted as quickly as possible.
If the order has not yet been dispatched, we may be able to cancel it. A reasonable processing or transaction fee may apply where applicable.
After an order has already been shipped, cancellation can no longer be guaranteed and the order may need to be handled according to the applicable return process.
After-Delivery Assistance
My product arrived damaged. What should I do?
If your package arrives with a damaged product, please contact us promptly at:
To help our team review the issue efficiently, please send:
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Your order number
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Your order email address
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Clear photographs or video of the damaged product
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A clear image of the parcel or shipping label
Our customer support team will review the information and advise you on the appropriate next steps.
What should I do if there is a product defect or quality problem?
We want products purchased from Aevacoity to arrive in satisfactory condition.
If you believe your item has a manufacturing defect or another quality-related problem, email support@aevacoity.com and provide:
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Your order number
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The email used when placing the order
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A detailed explanation of the problem
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Clear photos or video showing the issue
Once the information is received, our team will evaluate your request and provide further assistance.
I received the wrong product. What happens next?
If the item delivered to you is different from what you ordered, please contact our customer service team.
Your message should include:
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Order number
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Order email
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Photos of the product you received
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Photos of the package label where possible
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The name of the product you originally ordered
We will review the information and work with you toward an appropriate solution.
Part of my order is missing. What should I do?
Before contacting us, please check your shipment confirmation and tracking details to determine whether your order was separated into multiple packages.
If all shipments show as delivered but an item is still missing, email support@aevacoity.com with your order information and specify which product was not received.
Emails, Tracking & Communication
I placed an order but did not receive a confirmation email.
First, check your spam, junk, promotions, or other filtered email folders.
You should also confirm that the email address entered during checkout was correct.
If you still cannot locate your order confirmation, please contact support@aevacoity.com and provide your name and the email address you believe was used for the purchase.
Our team can help locate your order and resend the relevant information when available.
When will I receive a tracking number?
Tracking information is generally issued within approximately 1–2 business days after the order has been processed for shipment.
Please keep in mind that the tracking number may become available before the carrier posts its first movement update.
If you believe your order should already have been shipped and you still have not received tracking information, check your spam folder or contact our customer service team.