Refund Policy

Last Updated: September 12, 2026

Thank you for choosing Aevacoity.

We want every customer to have a clear and reliable shopping experience. If something is wrong with your order, our customer care team will review the situation and work toward an appropriate resolution in accordance with the terms below.

For assistance, please contact us at support@aevacoity.com and include both your order number and the email address used when the order was placed.

1. Return Eligibility

Orders purchased through Aevacoity are generally treated as final sale.

We do not accept routine returns, change-of-mind returns, or exchanges.

A request may only be considered when the product:

Arrives visibly damaged
Has a verified defect or quality problem
Is different from the item originally ordered

Claims that do not fall within these circumstances are generally not eligible for return, refund, replacement, or exchange.

2. Damaged, Faulty, or Incorrect Products

Although we take reasonable steps to help ensure products are shipped in acceptable condition, problems can occasionally occur during fulfillment or delivery.

Please examine your order shortly after it is delivered.

If an item is damaged, defective, or incorrect, you must notify us within 7 days from the delivery date.

Please send your request to:

support@aevacoity.com

Your message should include:

Your order number
The email address associated with your purchase
A clear description of the problem
Clear photographs or video showing the damage, defect, or incorrect product

Providing complete information can help us review your case more efficiently.

3. Review of Your Claim

After receiving the required information, our support team will evaluate the circumstances of your request.

We may review product images, video evidence, order records, shipment details, and other relevant information before determining the appropriate resolution.

If the claim is approved, the available solution may include:

A replacement item
A partial refund
A full refund

The resolution offered will depend on the nature and circumstances of the issue.

4. Refund Processing

When a partial or full refund has been approved, the funds will be returned through the original payment method used for the purchase.

After we issue the refund, it normally takes approximately 7–12 business days for the funds to appear in your account.

Actual processing time may vary depending on your:

Bank
Card issuer
Payment provider
Financial institution

Once a refund has been successfully submitted by us, any additional processing time is controlled by the applicable payment provider.

5. Exchanges and Replacements

Aevacoity does not provide standard product exchanges.

For example, we generally cannot exchange an item simply because a customer prefers another:

Color
Style
Size
Model
Product

A replacement may only be considered when the original item is confirmed to have arrived:

Damaged
Defective
Incorrect

Replacement requests must first be reviewed and approved by our customer service team.

6. Do Not Return Products Without Authorization

Please do not mail or ship any item back to us unless you have first received instructions from our customer support team.

Sending merchandise to an address without prior authorization does not create an eligible return.

Products sent back without approval may not be accepted, processed, or credited.

As a result, unauthorized returns may not qualify for:

A refund
A replacement
An exchange
Store credit
Other compensation

Always contact our support team before attempting to return a product.

7. Information Required for Support Requests

To help us locate and review your purchase, please include the following whenever you contact us regarding a product issue:

Order Number
Provide the order reference shown in your confirmation email.

Order Email
Use the same email address that was entered during checkout.

Issue Details
Briefly explain what is wrong with the product or delivery.

Photo or Video Evidence
If applicable, provide clear visual evidence showing the problem.

Requests submitted without enough information may take longer to investigate.

8. Contact Information

For questions relating to damaged products, defects, incorrect items, refunds, or replacements, please contact:

Brand: Aevacoity
Email: support@aevacoity.com
Phone: +1 (814) 261-2827

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