Shipping policy
Last Updated: September 12, 2026
Thank you for shopping with Aevacoity.
We understand that receiving your order on time is an important part of your shopping experience. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what you can expect if a shipment experiences an unexpected delay.
1. Order Processing
After your order is successfully placed, our fulfillment team will begin preparing it for shipment.
Most orders require up to 3 business days for payment verification, order confirmation, packing, and transfer to the appropriate shipping carrier.
Business days generally exclude weekends and public holidays.
Orders submitted during the weekend will normally begin processing on the next business day, typically Monday.
Please note that processing time is separate from the estimated delivery period.
2. Shipping Cost & Estimated Delivery Time
Aevacoity provides international shipping to supported destinations.
Our standard shipping terms are:
Estimated Delivery: 10–20 business days
Standard Shipping Fee: $5.99 USD per order
The estimated delivery period begins after the order has completed processing and has been handed over to the carrier.
Shipping estimates are provided as general guidance rather than guaranteed delivery dates.
3. Delivery Delays
Although most shipments arrive within the expected timeframe, circumstances outside our direct control may occasionally affect delivery.
Possible causes of delay may include:
-
Customs inspections
-
Carrier congestion
-
Transportation interruptions
-
Severe weather
-
Public holidays
-
Regional delivery disruptions
-
Unexpected logistics issues
Aevacoity will make reasonable efforts to assist customers when delivery issues occur, but delays caused by third-party carriers, customs authorities, or other external events may be beyond our control.
4. Tracking Your Shipment
Once your package has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.
The message will normally contain a tracking number that allows you to follow the progress of your shipment.
You may track your package through the applicable carrier or through 17TRACK at:
Please keep in mind that newly issued tracking numbers may not display shipment activity immediately.
In some cases, the carrier may require several days to register the first tracking scan.
5. Orders Shipped in Multiple Packages
An order containing several products may sometimes be divided into separate shipments.
This may occur when products are stocked at different fulfillment centers or when sending items separately can help reduce unnecessary delivery delays.
As a result:
-
Packages may arrive on different dates
-
Each parcel may have a separate tracking number
-
Receiving one package does not necessarily mean the remaining items are missing
Please review all available tracking information before contacting us about an incomplete shipment.
6. Order Changes After Purchase
If you need to correct your shipping information or modify your order, please contact us as soon as possible.
Requests involving:
-
Delivery address
-
Recipient information
-
Product size
-
Product color
-
Quantity
-
Other order details
should be submitted within 12 hours after the order is placed.
Please contact:
When submitting a request, include:
-
Your order number
-
The email address used during checkout
-
A clear explanation of the requested change
-
The corrected information, where applicable
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has already been prepared for shipment, changes may no longer be possible.
Submitting a change request within 12 hours does not guarantee that the modification can be completed.
7. Unsuccessful Delivery Attempts
If the shipping carrier is unable to complete delivery, the carrier may leave a notification or transfer the package to a nearby postal facility or collection location.
If this happens, we recommend checking your tracking information and contacting the local delivery provider directly for further instructions.
Customers are responsible for:
-
Providing a complete and accurate shipping address
-
Monitoring delivery notifications
-
Collecting packages where required
Aevacoity cannot accept responsibility for packages returned or undelivered because of an incorrect address, incomplete delivery information, or failure to collect a parcel within the carrier's required timeframe.
8. What to Do When Delivery Is Taking Longer Than Expected
If your package appears to be delayed, please follow these steps.
Check the Latest Tracking Activity
Review your tracking page first.
If your shipment has received a new scan or status update within the previous 7 days, it is generally still progressing through the delivery network.
Contact Our Support Team
If the tracking information has shown no activity for more than 7 days, please contact:
Include your:
-
Order number
-
Order email address
-
Tracking number, if available
Our team will review the available shipment information and assist you with the next appropriate steps.
9. Packages Lost During Transit
If a carrier officially confirms that your shipment has been lost while in transit, Aevacoity will provide a replacement shipment at no additional cost.
This coverage does not apply to packages that the carrier has officially recorded as Delivered.
If tracking shows that your parcel was delivered but you cannot locate it, we recommend first checking:
-
Around your delivery location
-
With household members
-
With neighbors
-
With building reception or management
-
With the local carrier
Once a carrier confirms successful delivery, packages that are subsequently lost, misplaced, or stolen are not covered under our in-transit loss policy.
10. Where We Ship From
Aevacoity serves customers internationally wherever delivery services are available.
Depending on product availability and your destination, an order may be dispatched from fulfillment facilities located in regions such as:
-
United States
-
Canada
-
Australia
-
European Union
Certain products may also be shipped directly from approved manufacturing or fulfillment partners.
Using multiple fulfillment locations allows us to maintain broader product availability while offering competitive pricing.
In the uncommon event that we are unable to ship an order to your destination, we will contact you as soon as reasonably possible.
11. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or the standard shipping fee.
Any applicable import-related charges are the responsibility of the customer.
Because customs policies differ by country, Aevacoity cannot determine in advance whether such charges will apply or how much they may be.
12. Important Shipping Information
Delivery Estimates
All shipping and delivery times shown on our website are approximate.
Unexpected circumstances involving carriers, customs authorities, weather, transportation networks, or other external factors may result in additional transit time.
Correct Shipping Information
Customers are responsible for entering complete and accurate shipping information during checkout.
Aevacoity is not responsible for delivery failures, returned parcels, or lost packages resulting from incorrect or incomplete addresses provided by the customer.
Delivered Shipments
Once carrier tracking confirms that a shipment has been successfully delivered to the address provided during checkout, Aevacoity's responsibility for the shipment is considered fulfilled.
Packages reported missing, stolen, or misplaced after confirmed delivery are not covered under our lost-in-transit replacement policy.